Terms & Conditions


Thank you for using True Wills.

True Wills.co.uk is a website operated by True Wills Limited (“True Wills”, “we” or “us”). True Wills is registered in England and Wales under company number 12699039 and its registered office is at 29 North Eleventh Street, Milton Keynes, MK9 3BU.

Agreement between you and True Wills

These general Terms and Conditions (“Terms”) are an agreement (“Agreement”) between you and True Wills and cover your use of the information, software, products and services made available through TrueWills.co.uk (the “Website”). By using the Website, you agree to be bound by these Terms, as well as our Privacy Policy.

This Agreement governs any use of the Website as a guest, fee paying member or otherwise.

You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring any contact details you provide us with are correct and up to date. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.

The Website is offered to you conditional upon your acceptance of these Terms and any notices contained in these Terms and the Website itself. Please read these Terms carefully before you start using the Website. By using the Website, you agree to these Terms.

You must be the legal age of majority in your country of residence in order to use the Website. In no event is use of the Website permitted by those under the age of 18.

True Wills Legal Information is not a substitute for legal advice

True Wills provides a platform for legal information and self-help. The information and documents provided by True Wills along with the content on our Website related to law (“Legal Information”) is provided for your private use and does not constitute legal advice from qualified lawyers and should not be relied upon as such. We cannot guarantee that Legal Information is correct, current or up-to-date, or suitable for every situation. Except as part of an Engagement, neither Paralegals nor Lawyers (terms defined below) will review any information you provide us with for legal accuracy or sufficiency, draw legal conclusions, provide opinions about your selection of documents, or apply the law to the specific facts of your situation.

As True Wills is not a regulated law firm please note that any communications between you and True Wills r may not be protected as privileged communications under legal professional privilege. Legal professional privilege is a principle that entitles a client to refuse to disclose certain confidential, legal communications to third parties including courts, tribunals, regulatory bodies and enforcement agencies.

Your use of the Website does not create a lawyer-client relationship between you and True Wills, or between you and any True Wills employee or representative and you are responsible for representing yourself in any legal matter you undertake through our Website, unless you are otherwise represented by a lawyer.

Any directory published on the Website is provided free of charge and is for information purposes only. True Wills does not endorse or recommend any charity nor does it make any warranty as to the qualifications or competency of any charity.

Initial Consultations and Engagements with a Lawyer

During an Initial Consultation, which can be done over email or via a phone call (which will last up to 45 minutes), the Lawyer will obtain further information from you regarding your situation in order to provide you with a competitive quote for the legal advice or documents that you require (a “Quote”) or recommend another course of action. Any Quotes will be a fixed price offer (also known as an agreed fee)

Quotes and any work done pursuant to a Quote (an “Engagement”) will not be governed by these Terms but will instead be governed by the separate terms and conditions provided to you by your Lawyer and accepted by you before the Lawyer commences work. You can find a copy of the terms and conditions which cover Engagements with True Wills, which also contains details of the legal advice complaints procedure, here.

By using this Service you acknowledge that External Lawyers are independent, third party lawyers or law firms. External Lawyers are not True Wills employees or agents, and do not represent True Wills. The External Lawyers are solely responsible for the legal services provided directly to you. All Engagements with External Lawyers are governed by a separate agreement between the External Lawyer and you, to which we are not a party. As such, you agree that any complaints you have about the External Lawyer must be raised directly with that External Lawyer.

True Wills is not itself a regulated law firm, however, Lawyers may be regulated by the Solicitors’ Regulation Authority. For further information on how our Lawyers are regulated please refer to the terms and conditions provided by your Lawyer at the time of engagement.

Before engaging a Lawyer, you should carefully consider the Lawyer’s knowledge and experience and ask for a written services agreement detailing the terms and conditions of the engagement, including all fees, expenses and other obligations.


You agree with us (and also for the benefit of our Lawyers) that the Simple Answers and Initial Consultations: do not constitute legal advice and that, except as part of an Engagement, no duty of care will be established (either in tort or in contract) between you and the Lawyer we connect you with.

We reserve the right to reject questions you ask without providing a reason. However, our reasons for rejecting questions are typically that:

  • we do not undertake that type of work;
  • we do not presently have anyone available who undertakes that type of work;
  • you are unable or unwilling to pay for the work required;
  • we are too busy/do not have time to do the work;
  • there are ethical, regulatory or other reasons to refuse (for example a suspicion of money laundering, conflict of interest, insurance issues); or
  • your case is too complex or difficult or we do not have the relevant skills and experience.

Subscription service

True Wills offers a way for your make unlimited changes to your will for a £10 per year fee “subscription service” after the first year.

If you opt into this subscription service we will require your payment details so we can debit the fee on the anniversary date each year.

To ensure uninterrupted service and to enable you to conveniently purchase additional products and services, True Wills will store and when possible update (e.g. on expiration) your payment method on file. Please note that it is your responsibility to maintain current credit card information on file with True Wills.

Cancellation of your subscription service

If for any reason you decide that you do not want to continue with subscription service, you can cancel it on the Website or by contacting us directly at info@truewills.co.uk.

Refund policy

You have 14 (fourteen) calendar days (the Statutory Period) from the date you signed up to the subscription service to cancel this option and be eligible for a refund.

If you cancel this option after having made one change or more before the end of the Statutory Period, you may not request a refund of the annual fee as notified to you in the Trial Offer. Any request for a refund has to be made before the end of the Statutory Period otherwise you will not be entitled to a refund.

No refund shall be paid under any of the following circumstances:

  1. The Statutory Period has lapsed and we correctly collect a fee for any subscription service;
  2. The collection of any fee for any single (or multiple) document(s) following your express consent to receiving the document during the Statutory Period and acknowledgement of your right to cancel being lost; or

For the purposes of point 2 above, you consent to receiving the document during the Statutory Period and acknowledge that your right to cancel has been lost.

Limitation of liability

We do not accept liability of whatever nature for errors or omissions in the will writing information you submit through our Website.

Data protection

Any personal information you provide to us via the Website is governed by our Privacy Policy, which is incorporated into these Terms.

Intellectual property rights

For the purposes of these Terms, “Intellectual Property Rights” means any and all intellectual property rights, whether registered or unregistered, including but not limited to any patents, trademarks, domain names, URLs, design rights, copyright, software rights, database rights, rights in and to business names, product names and logos, processes, trade secrets, confidential information and any similar rights in any jurisdiction.

True Wills shall retain and be assigned all rights, title, interest and Intellectual Property Rights in relation to the legal forms, legal documents, letters, legal guides, articles and all other content found on the Website (the “Content”).

Except as otherwise provided in these Terms, you must not:

  • reproduce, modify, translate or create derivative works of any Content;
  • sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt or edit any Content; or
  • circumvent or disable any security or technical features of the Content.

All Content is Copyright © True Wills and/or its suppliers, affiliates and partners. All rights reserved.

No unlawful or prohibited use

As a condition of your use of the Website, you will not use the Website for any purpose that is unlawful or prohibited by these Terms. You will not use the Website in any manner which could damage, disable, overburden or impair the Website, or interfere with any other party’s use and enjoyment of the Website. You will neither obtain nor attempt to obtain any materials or information through any means not intentionally provided for on the Website.

The Content is protected by copyright and all other applicable Intellectual Property Rights set out above. Content is for your personal use only and not for resale. Your use of the Website does not entitle you to resell any Content from the Website. For the avoidance of doubt, your use of the Website constitutes your acceptance of these Terms and your promise that you will not resell or otherwise attempt to commercially benefit from the Content without our written express consent.

Our status (and those of any identified contributors) as the authors of material on the Website must always be acknowledged and you must not use the material in a derogatory manner. If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Ownership and preservation of your materials

True Wills does not own any of the materials you provide to us or post, upload, input or submit to any True Wills website or its associated services (collectively, your “Submissions”).

By posting, uploading, inputting, providing or submitting your Submission, you grant True Wills, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid in relation to the use of your Submission. We are under no obligation to post or use any Submission you provide and may remove any Submission at any time in our sole discretion.

By posting, uploading, inputting, providing or submitting your Submission, you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our discretion.

Links to third party websites

True Wills’ websites may contain links to third party resources and businesses on the Internet, called here “links” or “Linked Sites.” Those links are provided for your convenience to help you identify and locate other Internet resources that may be of interest to you. True Wills does not sponsor and is not legally associated with any third party Linked Sites. True Wills is not legally authorised to use any trade name, registered trademark, logo or copyrighted material that may appear in the link.

True Wills does not control, endorse or monitor the contents of any Linked Site. That includes, without limitation, any further link contained in a Linked Site, and any changes or updates to a Linked Site. True Wills is not responsible for webcasting or for any other form of transmission received from any Linked Site. These Terms do not cover your interaction with Linked Sites. You should carefully review the terms and conditions and privacy policies of any third party sites.

If you use any service provided on a Linked Site, (a) True Wills will not be responsible for any act or omission of the third party, including the third party’s access to or use of your customer data and (b) True Wills does not warrant or support any service provided by the third party.

Liability disclaimer

The information, software, products, and services included in or available through the Website may include inaccuracies or typographical errors. Changes are periodically added to the information on the Website. True Wills and/or its suppliers may make improvements and/or changes to the Website at any time. Information and opinions received via the Website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

Although True Wills will use its reasonable efforts to keep the Website available and the information on the Website reasonably accurate, True Wills and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Website for any purpose. All such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. True Wills and/or its suppliers disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.


You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your use of the Website.

Our performance of this Agreement is subject to existing laws and legal process. Nothing contained in this Agreement is in derogation of our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Website or information provided to or gathered by us with respect to such use.

If any part of this Agreement is determined to be invalid or unenforceable under any applicable law, including, but not limited to, the warranty disclaimers and liability limitations set out above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement will continue in effect.

We may provide you with notices, including those regarding changes to the Terms by email, regular mail, postings on the Website, or other reasonable means now known or developed in the future.

A printed version of the Agreement, and of any notice given in electronic form, will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this Agreement and all related documents have been drawn up in English.


We aim to update the Website regularly and can change the content at any time. We will use our reasonable efforts to keep the Website available to you, but if necessary, we may suspend access to the Website, or close it indefinitely. We will not be liable if for any reason the Website is unavailable at any time or for any period.

We may revise these Terms from time to time, and will always post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you (by, for example, posting on our blog or on this page). By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.

Entire agreement

Unless otherwise specified, this Agreement constitutes the entire Agreement between you and us with respect to the Website and it supersedes all prior communications and proposals, whether electronic, oral or written, between you and us with respect to the Website.

Applicable law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the laws of England and Wales.